π Effective Date: January 1, 2025. This policy applies to all information collected through our website and services.
1. Who We Are
Renewed Hope Independent Living ("Renewed Hope," "we," "us," or "our") is a for-profit housing services company located in Maryland, USA. We operate the website at renewedhopeindependentliving.org ("Site"). Contact: renewedhopehousinginfo@gmail.com
2. Information We Collect
2.1 Information You Provide
We collect only the information necessary to provide housing services:
- Identity information: Name, date of birth
- Contact information: Phone number, email address
- Housing situation: Household size, current housing status, income range, assistance status
- Service needs: Services requested, referral source, additional notes
- Consent records: Records of your consent to data processing
2.2 Automatically Collected Information
We may automatically collect basic server log information (IP address, browser type, pages visited) for security and operational purposes only. We do not use third-party advertising trackers.
2.3 Cookies
We use only essential cookies required for site functionality and security. See our Cookie Policy for details.
3. How We Use Your Information
We use your information solely to:
- Process your housing waitlist application and contact you about placement
- Connect you with appropriate housing and support services
- Communicate with you regarding your case (with your consent)
- Send updates and resources (only if you opted in)
- Maintain security and prevent fraud
- Comply with legal obligations
We do not sell, rent, or trade your personal information to any third party for commercial purposes.
4. Legal Basis for Processing
We process your data based on: (a) your explicit consent; (b) necessity to perform services you requested; (c) legitimate interests in operating our organization; and (d) compliance with legal obligations.
5. Data Sharing
We may share your information with:
- Partner service providers β only when necessary to connect you with housing or referral services, and only with your knowledge
- Legal authorities β when required by law or to protect safety
- Service processors β technology vendors who help operate our systems, under strict data processing agreements
6. Data Security
We implement appropriate technical and organizational measures including: TLS/SSL encryption for data in transit, access controls, regular security reviews, and staff training on data protection.
7. Data Retention
We retain your personal data only as long as necessary to provide services or as required by law. Client records are typically retained for 7 years after case closure in accordance with Maryland business record-keeping requirements.
8. Your Rights
You have the right to access, correct, delete, port, or withdraw consent for your data. To exercise your rights, visit our Data Request page or email renewedhopehousinginfo@gmail.com.
9. Children's Privacy
We do not knowingly collect personal data directly from children under 13. Housing applications for families with children must be submitted by a parent or legal guardian.
10. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via our website.
11. Contact Us
Privacy questions: renewedhopehousinginfo@gmail.com
Phone: (240) 339-4127 | (301) 675-0356